DIGISALOON MASTER TERMS OF SERVICE, PRIVACY POLICY, AND OPERATIONAL GUIDELINES
Welcome to Digisaloon. This master legal repository constitutes a binding, electronic agreement between you (the "User", "Merchant", or "Visitor") and the Digisaloon Corporate Entity. These clauses regulate the access, deployment, account creation, transactional loops, and booking schedules initiated via our mobile applications, web portals, and associated application programming interfaces (APIs). Please review these terms with exhaustive diligence.
Section 1 / Legal Definitions Glossary
Throughout this operational document, the following specialized terms shall carry explicit definitions as described below:
Section 2 / Comprehensive Privacy Policy & Data Protection
2.1 Nature of Information Collection
Digisaloon collects both Personal Information and Non-Personal Information to provide a seamless digital salon booking experience.
This includes, but is not limited to, your full legally recognized name, primary mobile/telephonic contact number, active email address, calendar availability, gender, and profile images.
We automatically collect data related to your device architecture, IP address, device operating system version, browser type, internal app navigation paths, duration of platform usage, and crash logs.
2.2 Device Permissions and Access Authorities
- Geographical Location Data (GPS/Network-based): The App tracks and accesses your location parameters to isolate, sort, filter, and display the optimal neighborhood salon partners within your immediate vicinity.
- Camera Subsystem Access: Required exclusively for capturing immediate photographic data to modify user account avatars or attaching media files to public-facing review modules.
2.3 Telecommunication, SMS, and WhatsApp Marketing Consent
By executing the registration process on the Platform, the User explicitly grants an irrevocable communication mandate to Digisaloon to deliver high-frequency automated transactional notifications, One-Time Passwords (OTPs), administrative system warnings, algorithmic reservation reminders, and promotional or loyalty marketing collateral. This communication consent expressly supersedes any registration or preference active on national "Do Not Disturb" (DND) registries.
2.4 Data Retention and Absolute Account Deletion Rights
In full conformity with global application marketplace standards, Users possess complete sovereignty over their data. Users can initiate a binding data purging request inside the interface via Settings > Account Options > Delete Account, or by writing to support@digisaloon.com.
Section 3 / Terms and Conditions of Platform Use
3.1 Age Restriction and Parental Guarantees
The Platform is engineered exclusively for individuals possessing full legal capacities to execute contractual covenants. The minimum age eligibility threshold to access or initiate a basic consumer profile on the Digisaloon Platform is explicitly set at 13 years of age.
3.2 Intermediary Status and Absolute Limitation of Liability
Digisaloon functions strictly and solely in the legal capacity of a digital marketplace and technological intermediary under the provisions of the Information Technology Act. Digisaloon does not own, run, manage, style, control, or operate any brick-and-mortar salon storefronts, spa facilities, or physical beauty establishments. The actual service contract is a direct horizontal transaction executed solely between the end-consumer and the independent salon partner.
3.3 Proprietary Intellectual Property Protections
All content structural modules present within the Platform—including, but not limited to, the corporate name "Digisaloon", specific brand color themes, interface design layout, icon pack arrangements, digital banners, marketing text strings, source codes, database structures, and underlying algorithmic logic—constitutes the absolute intellectual property of Digisaloon.
Section 4 / Merchant Partner & Salon Compliance Code
This section governs the strict baseline operating standards required from all onboarded Salon Owners and independent service merchants:
- Pricing Integrity Policy: Merchants are strictly forbidden from charging users fees higher than the rates listed on the Digisaloon application for any specific slot. If a merchant manipulates rates at the counter, their commercial account will face immediate penalty clawbacks or temporary de-platforming.
- Slot Adherence Guarantees: Onboarded salons must keep the booked time-slot available for the Digisaloon user. Making a mobile app user wait for more than thirty (30) minutes past their confirmed booking schedule constitutes an operational breach and impacts the salon's partner quality rating.
Section 5 / Cookie Architecture, SDKs, and Tracking Technologies
To continuously monitor app performance, track system crashes, and improve search speeds, the Platform embeds specialized software deployment toolkits:
| Technology Type | Primary Operational Purpose | Data Handled |
|---|---|---|
| Core Session Cookies | Maintains user session authorization state across screen switches. | Encrypted session tokens |
| Firebase SDK Nodes | App crash telemetry reporting and instant OTP tracking pipelines. | Hardware specs, crash traces |
| Map Interface Engine | Plots salon store coordinates relative to user location. | Latitude and Longitude values |
Section 6 / Payment & Financial Transaction Architecture
To maximize consumer convenience, Digisaloon offers a hybrid payment settlement matrix split across two distinct payment pathways:
Pay at App (Online Pre-Payment)
Users can choose to clear their financial bills completely at the moment of reservation using integrated digital pipelines including Unified Payments Interface (UPI), Net Banking networks, Credit Cards, Debit Cards, or pre-funded App Wallets.
Pay at Salon (On-Site Settlement)
Users can book a dedicated time-slot on the app without any initial financial commitment and choose to clear their ultimate bill directly at the physical salon desk upon service completion.
Section 7 / Digisaloon Wallet Rules & Loyalty Protocols
7.1 Classification of Internal Wallet Assets
7.2 Definitive Expiry Thresholds
Loaded Money deposited directly by users remains active permanently and does not expire. Promotional Credits carry a strict validity lifecycle of 90 calendar days from the exact date of deposit.
Section 8 / Force Majeure (Unforeseen Events Liability Insulation)
Digisaloon shall stand completely insulated from any operational faults, performance failures, booking drops, transactional failures, or delays if such events stem from a Force Majeure Event. This includes, but is not limited to: Acts of God, sudden government regulatory lockouts, municipal orders, public strikes, civil unrest, city-wide internet routing failures, severe power grid collapse, lightning damage, or local weather blockades affecting merchant outlets.
Section 9 / Cancellation, No-Show, and Refund Architecture
9.1 Definitive Free Cancellation Threshold Window
Users can cancel any scheduled appointment through the self-service app interface without incurring any financial penalty, provided the cancellation occurs at least 2 hours prior to the designated appointment time.
9.2 Financial Penalty Matrices for Late Cancellation and No-Shows
For "Pay at App" Reservations: If a user cancels a booking with less than two (2) hours remaining until the scheduled appointment, or completely fails to report at the salon venue, Digisaloon and the merchant reserve the right to deduct up to 50% of the advance payment amount as a late cancellation penalty.
Section 10 / Legal Framework & Dispute Resolution
10.1 Governing Law and Territorial Jurisdiction: This Master Policy document, the corporate relationship, and any legal conflicts arising between the User and Digisaloon shall be governed strictly according to the Federal Laws of the Republic of India. Any litigation, consumer court complaints, or legal notices must be filed exclusively within the territorial legal courts located in Ranchi, Jharkhand, India.
SECTION 11: GRIEVANCE REDRESSAL MECHANISM & CORPORATE CONTACT
Designated Officer: [Rishabh Kumar Verma]
Corporate Mail: digisaloon05@gmail.com
Jurisdiction: [Ranchi, Jharkhand, India]
Support Email: support@digisaloon.com
Legal & Policy Frequently Asked Questions
If an onboarded merchant refuses a valid booking, you should report it immediately through the live in-app support module. Digisaloon will process an immediate full refund if you pre-paid online, and the merchant's reliability scores will be penalized.
No. All promotional cashbacks, signup bonuses, and referral credits are securely bound to your individual profile and device architecture. They are non-transferable, non-exchangeable, and expire automatically after 90 days.
Digisaloon never intercepts, logs, or archives raw card numbers or private UPI PIN codes on its infrastructure. All transactional data routing runs through PCI-DSS compliant payment gateways backed by end-to-end tokenized security protocols.